About the founder……
Paul Smith is a Profit Protection professional with over 34 years leadership experience with one of the largest retailers in the UK market. This experience has spanned all aspects of Profit Protection within the retail sector.
Throughout his career in Sainsbury’s Paul has led many teams including some of the largest, and in the most challenging locations, whilst achieving the Investors in People award recognising an annotative style and passion for growth and development.
Post an extensive career in stores, Paul moved to the marketing team and led the on-line operations team during its most successful and aggressive period of growth and expansion.
This then progressed to fulfilling a desire and utilising a talent for Profit Protection. It was during this time that Paul was identified as being one of the most talented leaders within the organisation, and culminated into a fulfilling career within this specialised area and developing Profit Protection as the “Head of “ in Sainsbury’s, into an established brand within its own right.
During the last 12 years Paul has taken the traditional retail Security function in stores through to a complete Profit Protection solution incorporating every aspect of loss prevention, crime management, security, cash, safety and brand protection.
This solution had responsibility for every asset within this remit, including the circ. 1,400 stores with a combined turnover of £25bn, its 162,000 colleagues, 25m customers per week plus all non trading environments.
Amongst this change is the pioneering approach to manned guarding, which is amongst the first globally, reducing cost and increasing safety through a dynamic risk to resource approach.
Through this omni Profit Protection model of innovation, convergence and collaboration through people and capability. Performance has achieved industry leading levels on many metrics including shrink, with a celebrated reduction of over 60%.